Leadership & Employee Engagement

Why Your Credit Union Members Are Leaving – And How to Stop the Exodus

Leave a Comment / Brand Congruency & Customer Experience, Leadership & Employee Engagement / Shayon Smith

The Silent Crisis in Credit Unions: Member Attrition If you’re a CEO, HR Director, Operations Director, or Marketing Director in a Caribbean credit union, you’ve likely noticed a troubling trend—members are leaving. Despite your best efforts, retention remains a challenge. High churn rates affect your financial stability, weaken brand trust, and make it harder to […]

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What’s the #1 Reason Your Hotel Guests Don’t Return?

Hint: It’s not the Wi-Fi or the view. Let’s get right to it—if your guests aren’t coming back, it’s likely not because of the firmness of the pillows or the strength of the rum punch at the bar. The #1 reason your hotel guests don’t return is this: Your Brand Promise and Guest Experience Don’t