Connect Collaborate Conquer
Our Team
Shayon Smith
Operations & Brand Strategy Expert
• 10+ years in operations management and brand strategy
• Specializes in operational efficiency and data-driven marketing
• Extensive experience in corporate training and team leadership
• Expert in process optimization and strategic decision-making
• Drives operational excellence and marketing impact through analytical skills
Colin Dickson, MBA
Customer Service & Hospitality Expert
- 20+ years in customer service and hospitality management
- Specializes in innovative training programs for performance enhancement
- Extensive leadership experience in the cruise industry
- Expert in property management systems and service recovery models
- Drives operational efficiency and superior customer experiences